Propelled to be more, to do more and to acheive more in the new economy, we rely heavily on all our communication skills The first challenge is learning the skills; the even greater challenge is employing them constantly and consistently How Not to Take It Personally is a book about communication It is about the joy of sharing wisely and well, and about одзйг replacing hurt and disappointment --- with hope Our strategy: to set realistic expectations, to understand different peoples' perceptions, to listen with generosity and to accept others' speaking styles Our end goal: to build those relationships that are vital to our personal and professional success.  От издателяISBN 0968348009.